If you have a complaint or concerns please do not hesitate to contact:
firstname.lastname@example.org in the first instance.
Should you remain dissatisfied with the response that you receive from us, you may, if the matter relates to a Lloyd’s policy, refer your complaint to them. Lloyd’s will investigate the matter and provide a final response.
Lloyd’s contact details are as follows:
Lloyd’s, One Lime Street, London EC3M 7HA
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
If you are still dissatisfied, you may be able to refer the matter to Financial Ombudsman Service (FOS). The FOS is an agency for arbitrating on unresolved complaints between regulated firms and their clients who are eligible complainants. Their address is: Exchange Tower London E14 9SR. Further details can be found on their website www.financial-ombudsman.org.uk